Privacy Policy

Last updated: November 2026

This policy explains how Hello Dave Autocare & Repair Ltd (“Hello Dave”, “we”, “us”) collects and uses personal information when you visit this website, book an MOT, or use our garage. We are the data controller for this information.

Contact us: Hello Dave Autocare & Repair Ltd, Unit 1 Milton Works, Bowden Lane, Chapel-en-le-Frith, High Peak, SK23 0QG. Phone 01298 815972 or email dave@hellodaveautocare.co.uk.

What we collect

  • Contact details – your name, phone number, email address and postal address when you call, email, book or visit us.
  • Vehicle details – registration, make, model, mileage and the work we carry out.
  • Booking details – the information you enter when you book an MOT online, including any SMS reminder preferences.
  • Payment records – invoices and payment records. We do not store full card details on this website.
  • Website data – technical information such as your IP address, browser type and the pages you visit, collected automatically for security and basic statistics.

How and why we use it

  • To book, carry out and invoice work on your vehicle (to perform our contract with you).
  • To carry out MOT tests and record the results with the DVSA, as the law requires (legal obligation).
  • To send MOT and service reminders you have asked for (your consent – you can opt out at any time).
  • To keep accounting and tax records (legal obligation).
  • To keep this website secure and understand how it is used (our legitimate interests).

We will never sell your information.

Who we share it with

  • DVSA – MOT test results are recorded on the government MOT testing service.
  • Online MOT booking provider – our online booking form and SMS reminders are run by a third-party booking service on our behalf.
  • Website services – our web hosting provider, WordPress.com/Jetpack (site statistics and security), Wordfence (security) and Google Maps (the map on our home page). These may set cookies or process your IP address.
  • Parts suppliers, insurers or warranty providers – only where needed to complete work you have asked for.
  • Our accountants and professional advisers, and authorities where the law requires it.

Some of these providers may process data outside the UK. Where they do, they are required to protect it to UK standards.

Cookies

This website uses a small number of cookies that are needed for it to work and stay secure, plus cookies set by Google Maps and Jetpack statistics. You can block or delete cookies in your browser settings; the site will still work, although the map may not display.

How long we keep it

We keep customer and vehicle records for as long as you are a customer and for up to six years afterwards to meet accounting and legal requirements. Website security logs are kept for a short period only. Booking reminder data is deleted when you opt out.

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or withdraw your consent to reminders. Contact us using the details above and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.